Refund Policy
We have the most simple and uncomplicated refund policy. Refund can be claimed in case the shipment is misplaced or is being sent in a damaged condition. Genericwellness.com makes it sure that our customers does not face any kind of difficulty in their request for a payback in below mentioned situation.
Our easy refund policy will help you to understand the whole process of compensation.
In case the wrong product is being shipped to you by genericwellness.com then we will re-ship the product for free or else repay the whole amount of the product.
If you get damaged parcel and it is because of our fault then we reship the product or reimburse the entire amount.
We always make sure the product is delivered to our customer’s doorstep in the least possible span of time. But if they are not delivered on time then we re-ship the order once again or else refund the money. This refund is being calculated on the type of shipment that you have chosen.
The customers can cancel their orders within 24 hours after placing the order.
All the refund will be made at the customer’s credit card bank account.
The refund that is being made on the customer’s credit card bank account will be reflected in the statement within 10-15 days.
The order is traceable in case you have opted for express shipment method. In case the product don’t get delivered to you in the expected time limitation then you can ask for tracking your order and if the delay is from our side then we shall re-ship the order for free of cost or refund the money provided you have the order number provided by genericwellness.com.
Security Policy
Genericwellness.com provides one of the most highly advanced security system to their customers in terms of keeping their data safe and sound with us. This is a major fear that the customers faces when they shop online. But to keep that threat out we are using one of the best highly advanced security system which is very helpful in keeping the customer’s data absolutely safe and secure. The security and safety system adopted by genericwellness.com is being explained below.
Our website is blanketed by the highly advanced Secure Socket Layer or SSL security that restricts any kind of third party access to the customers’ data. The information of the customers like email address, phone number, mailing address, credit card details that is meant for business purpose only. The security system will keep it safe from the access of the third party and you shall never get spam. To make the things even more secure and advanced we have 3D-Secure/Verified-by-VISA compliant payment processor. The whole transaction is being protected by this processor by the following advanced security techniques.
Our system does not keep any record of the information provided by the customers. The entire process is being managed by PCI compliant payment processor. The processor provides excellent protection from the online threats and for that reason we have adopted this system to keep our customer’s information completely safe.